Smart Automated SMS Based On Customer Behavior
Set triggers once and let the system automatically send personalized SMS messages when customers take specific actions. No manual work required.
- Birthday congratulations with special offers
- Feedback requests after each visit
- Next visit reminders to boost retention
- Custom triggered messages for any event
- Drag-and-drop automation builder
Why Automated SMS Beats Manual Messaging
Set it once, let it run forever. Smart automation that works while you sleep.
Zero Manual Work
Configure your automation rules once and the system handles everything. Messages send automatically when customers trigger specific events.
Instant Response
Messages send within seconds of the trigger event. Customers get timely, relevant communication at the perfect moment.
Perfect Timing
Birthday wishes on birthdays. Feedback requests after visits. Reminders at optimal intervals. Every message arrives at the right moment.
Personalized Messages
Every automated message includes customer-specific information like name, points, visit history, and more.
Consistent Engagement
Never forget to wish a customer happy birthday or request feedback. Automation ensures consistent communication with every customer.
Scalable Communication
Whether you have 100 or 100,000 customers, automated SMS scales effortlessly without additional work.
How Automation Works
Build automated customer journeys with our simple 4-step process
Choose Your Trigger
Select the event that starts the automation. Options include customer created, card installed, points earned, stamps changed, birthday, time-based triggers, and more. This is the “when” of your automation.
Add Conditions (Optional)
Use conditional logic to determine when the action should happen. For example, “Send SMS only if customer has more than 5 visits” or “Send only on their birthday month.” This makes your automation smarter.
Set Your Action
Define what happens when the trigger fires and conditions are met. Send an SMS, send an email, send a push notification, or execute external actions via webhooks. Customize the message with customer data.
Activate & Monitor
Enable your automation and it starts working immediately. Monitor delivery status, track engagement metrics, and adjust your automation rules as needed.
Pre-Built Automation Types
Popular automation templates ready to use
Birthday Congratulations
Automatically send birthday wishes with special offers to customers on their special day. Boost goodwill and drive birthday visits.
Feedback Collection
Request customer feedback X hours after each visit. Set the timing that works for your business (24 hours, 48 hours, etc.).
Next Visit Reminder
Send reminders to customers who haven’t visited in a while. Bring back inactive customers with timely nudges.
Triggered Auto-Push
Create custom triggers for any event. When stamps change, points are earned, rewards unlock, or any customer action occurs.
Geo-Push (Location-Based)
Send messages when customers are near your location (within 330ft). Perfect for foot traffic and nearby customers.
Card Installation Welcome
Automatically welcome new customers when they install their loyalty card. Make a great first impression.
Automation Ideas By Industry
How businesses use automated SMS notifications
Cafes & Restaurants
- Birthday congratulations with free dessert
- Feedback request 24 hours after dining
- Reward unlocked notification (“Free coffee ready!”)
- Inactive customer reminder after 14 days
Fitness Centers
- Class milestone celebration (10 classes completed)
- Membership renewal reminder 7 days before
- Birthday month special offer
- Re-engagement after 30 days of inactivity
Salons & Spas
- Next appointment reminder (time to book!)
- Service feedback request same day
- Birthday month special treatment offer
- Loyalty tier upgrade notification
Retail Stores
- Points milestone celebration (“500 points!”)
- Reward expiration reminder 7 days before
- Birthday surprise discount code
- Win-back campaign for inactive shoppers
Ready To Automate Your Customer Communication?
Set up automated SMS triggers in minutes. No coding required, just smart automation.
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